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Frequently Asked Questions (FAQ)

  • 1. Do you ship physical products?
    • Yes, We ship physical study materials, books, notes or merchandise, wherever applicable.

  • 2. How long does delivery take?
    • Orders are generally processed within 1–3 business days, and delivery may take 3–7 business days depending on your location

  • 3. Do you provide digital products or courses?
    • Yes, most of our educational services, courses, and study materials are delivered digitally through email, website access, student portal, or learning platforms.

  • 4. When will I receive access to my online course?
    • Course access is usually provided within 24 hours of successful payment confirmation unless otherwise specified.

  • 5. Will I receive tracking details for physical orders?
    • Yes, tracking details will be shared via email, SMS, or WhatsApp once the order is dispatched.

  • 6. What if my study material package is delayed?
    • While we strive for timely delivery, delays may occur due to factors beyond our control, including but not limited to:
    • • Courier partner delays
    • • Weather conditions
    • • Transportation disruptions
    • • Government restrictions
    • • Remote delivery locations
    • • High seasonal demand
    • • Operational disruptions
    • Students are requested to wait for a reasonable additional period in such cases before raising escalation requests.

  • 7.What if I receive damaged study material?
    • Please contact us within 48 hours of delivery along with photographs of the damaged package/product for assistance.

  • 8. Can I change my shipping address after placing the order?
    • Address changes may be possible only before dispatch. Kindly contact our support team immediately after placing the order.

  • 9. Are shipping charges refundable?
    • Shipping charges are generally non-refundable unless the issue is caused from our end.

  • 10. Do you offer international shipping?
    • International shipping availability depends on the product and destination country. Students may contact us before placing the order.

  • 11. What happens if the order cannot be delivered?
    • If the order is returned due to incorrect address, unavailability, or refusal to accept delivery, re-shipping charges may apply.

  • 12. Who can I contact for shipping-related support?
    • For any queries related to shipping or delivery, please contact:
      Email: cmacoachshala@gmail.com
      Phone: 8860000875

+91-8860000875

info@cmacoachshala.com

+91-8860000875

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CMA Coachshala (Ankit Oberoi Commerce Classes) is a premier institute for CA and CMA education. Led by renowned Law & Audit expert CA Ankit Oberoi, we bring a 14+ year legacy of academic excellence, having mentored 2,00,000+ students and delivered 3,000+ exemptions. Through result-driven online and face-to-face classes, we focus on deep conceptual clarity to build confident professionals and successful careers.

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