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  • Return Policy

Return & Refund Policy – FAQ

Frequently Asked Questions (FAQ)

  • 1. Do you accept returns for online courses or digital products?
    • Due to the nature of digital educational content, online courses, recorded lectures, downloadable materials, PDFs, and digital products are generally non-returnable and non-refundable once access has been provided.

  • 2 Are physical study materials returnable?
    • Returns for physical products such as books, printed notes, merchandise, or educational kits may be accepted only if:

    • • The product is damaged during transit,
    • • Incorrect product is delivered, or
    • • The item received is defective.
  • 3. Within how many days can I raise a return request?
    • Customers must raise any return or damage-related concern within 48 hours of delivery along with supporting photographs and order details.

  • 5. What items are not eligible for return?
    • The following items are generally not eligible for return or refund:
    • • Courier partner delays
    • • Digital courses and downloadable content
    • • Opened or used products
    • • Customized study materials
    • • Products damaged due to customer misuse
    • • Items returned without original packaging

  • 6. What happens if the package is delayed?
    • Delivery timelines are estimates only. Delays caused by courier partners, technical issues, natural calamities, strikes, government restrictions, force majeure events, or unforeseen circumstances shall not automatically entitle the customer to cancellation, refund, or compensation.

  • 7. How will refunds be processed?
    • Approved refunds, if any, shall be processed through the original payment method within a reasonable processing period, subject to banking and payment gateway timelines.

  • 8. Are shipping charges refundable?
    • Shipping, handling, convenience fees, payment gateway charges, or platform charges are non-refundable. The refund amount will be calculated accordingly.

  • 9. Can the Company reject a refund or return request?
    • Yes, the Company reserves the right to reject any refund, cancellation, or return request if:
    • • The request does not satisfy the policy conditions,
    • • There is evidence of misuse or abuse,
    • • The claim is found to be fraudulent or invalid.

  • 10. What if I entered incorrect details while placing the order?
    • The Company shall not be responsible for losses arising due to incorrect email addresses, shipping details, phone numbers, or other information provided by the customer during purchase.

  • 11. Is there any liability for third-party platform issues?
    • The Company shall not be liable for delays, failures, or losses arising from third-party payment gateways, courier partners, hosting providers, technical platforms, or external service providers.

  • 12. How can I contact support for return or refund queries?
    • For any return, refund, or cancellation-related assistance, please contact:
      Email: cmacoachshala@gmail.com
      Phone: 9582222846

+91-8860000875

info@cmacoachshala.com

+91-8860000875

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CMA Coachshala (Ankit Oberoi Commerce Classes) is a premier institute for CA and CMA education. Led by renowned Law & Audit expert CA Ankit Oberoi, we bring a 14+ year legacy of academic excellence, having mentored 2,00,000+ students and delivered 3,000+ exemptions. Through result-driven online and face-to-face classes, we focus on deep conceptual clarity to build confident professionals and successful careers.

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